Show All Answers

1. Why am I required to register my alarm?

Town ordinances 2015-23 (PDF) and 2017-14 (PDF) requires that all alarms be registered within 30 days of installation and re-registered every two years. Alarm users may view the biennial registration period as an opportunity to update their alarm/monitoring company and contact information. However, users are encouraged to contact Police Records at any time during the year to add or delete contact information as necessary. Up-to-date contact information is important should we need to reach you, or reach a person who is familiar with your alarm.

2. I had a false alarm, what should I do?

False alarms can generally be placed in two categories, human and mechanical error. Instruct your alarm users to the correct procedure for your alarm and what to do in the event of a false alarm. For users of a monitoring company, a false alarm must be canceled through the monitoring company (contact your company for their procedure). If an alarm is canceled prior to police arriving on the scene, you will not be charged for the false alarm. Alarms require maintenance from time to time and, unfortunately, you may not be aware that your alarm needs servicing until you have a false alarm.

If you experience a false alarm due to a mechanical problem, have your system serviced, and submit a copy of the repair paperwork to Police Records; your false alarm will be removed from your record. Summonses are time-sensitive, so systems must be repaired immediately so as not to incur court costs. It is our goal that alarm users maintain their alarms so as not to incur fines, and use the alarms correctly to keep people and property secure.

3. I’m moving, what do I need to do?

When you sell your property or vacate as a tenant (residential or commercial), let us know so that we remove your name from our alarm file and you do not incur a fine for non-registration. However, if you retain ownership of the property and the alarm is not disabled, (the panel is lighted, shows zones, etc.) you must register since the alarm is still wired and active.

4. I don’t use my alarm, do I need to register?

Any person who installs, has installed, operates, maintains, or owns any alarm system designed to summon the police, fire, or other municipal agency to your location in response to any type of alarm signal must register.