We are partnering with Zencity, the community input and insights platform local governments use to get meaningful feedback from more residents and better understand community concerns and priorities.
In under five minutes, residents can help local government leaders know how they feel on a wide range of topics around life in our community—from what they think is working, to where they see a need for improvement—providing valuable feedback that is used to calculate ongoing satisfaction scores.
The survey will appear to residents through the use of digital ads in various locations such as social media platforms. Zencity uses dynamic online sampling to ensure surveys reach the full spectrum of residents for a diverse representative sample reporting the entire community. The ads will appear like this on mobile devices and can be completed on personal computers as well:
All survey responses are completely confidential and they do not collect any personal information that could identify a specific respondent (except, where applicable, an email address, for those that opt-in to participate in similar surveys in the future). Zencity only collects the survey question responses that are provided, along with anonymous metadata, which are used to improve the quality of the advertisements. For respondents who opt-in to future research, email addresses are not stored with survey responses, and are not linked in any way.
Further, Zencity does not share with customers individual-level responses to Zencity surveys, which can be used to identify individuals, only aggregated numbers, summaries, or disaggregated and anonymized open-ended responses. Zencity removes any information that could potentially be used to de-anonymize comments provided. Finally, all survey responses are stored in secure, encrypted databases, using industry best practices.